Fix log in errors or course access issues

Below are common issues and solutions for logging in and accessing your course:

1) ISSUE:  Cannot log into Students Information System

  • First, be sure you are logging into the correct system.  Students, Parents, and Schools log into the Student Information System at  
  • Second, type your username and password slowly into the appropriate fields. Double check the email you received containing your credentials to make sure you are typing the correct username and password.

2) ISSUE: Click "Launch course" in the course widget, but nothing happens. 

3) ISSUE: Click "Interactive lessons" in the course, but nothing happens. 

If these troubleshooting tips do not resolve the issue, please submit a help desk ticket.

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